The Green Turf Process

Say Hello

Everything begins with a conversation. Whether you need quick service, want to upgrade, or are thinking about a new installation, reaching out is the first step. We make it simple.

You can contact us in four simple ways:

• Call our Maryland Heights office at (314) 739-0401
• Text us for quick questions or scheduling at (314) 739-0410
• Email our team with details or photos at info@greenturf.com
• Or fill out the contact form on our website anytime

After that, we’ll help you find the right next step for your needs:

If you need Service

If you have a leak, broken line, low pressure, or a system that won’t shut off, we’ll respond quickly. Our team will collect the necessary details, schedule you right away, and send a field professional to assess the issue and resolve it. We’ll keep you updated throughout the process.

If you’re looking for Installation

If you’re planning a new irrigation system, drainage, or landscape lighting installation, our sales team will gather the required information and schedule a visit to your property. We’ll take measurements, listen to what matters most to you, and design a custom solution tailored to your space, goals, and budget.

No long forms. No hassle. Just a simple path from hello to help.

Assessment

A careful assessment leads to better results and a smoother experience. Once we connect, we’ll guide you to the right next step, whether you need service or installation.

For Installation (Irrigation, Drainage, or Landscape Lighting)

Our installation assessments help you plan with confidence. We’ll collect a few key details first, then schedule a visit to walk your property, take measurements, and learn about your goals. After that, we’ll create a custom design and estimate for your space, priorities, and budget, so you know what to expect before any work starts.

For Service & Repairs

If something isn’t working right, we focus on finding the problem quickly and getting things back to normal. We’ll send a field professional to your property for a full assessment. There’s a simple diagnostic fee for this visit, with a discount for service members. Once we find the issue, you’ll get a clear, upfront price before any repairs start. No surprises or guesswork.

Whether you need a repair or a full installation, our goal is always the same: clear communication, expert guidance, and a path forward you can trust.

Do The Work

When it’s time to start, you can expect a professional experience from our first visit to the final walkthrough. Our team is known for doing things right, with care, precision, and respect for your home, landscape, and time.

We have some of the most experienced field professionals and installation crews in the industry. Our team members have decades of combined experience with all types of systems. We’ve seen it all and know how to handle every situation the right way.

For Service & Repairs

When your system needs attention, our field professionals arrive ready and organized. We diagnose issues quickly, keep you informed, and complete repairs with the goal of restoring your system to top performance, not just making it work again.

We’ll keep you updated throughout the process. After the repair, we test and check the system to ensure it’s working as it should, and leave the area clean and tidy.

For Installation Projects

For installations like irrigation, drainage, or landscape lighting, our crews work to the same high standard. We plan carefully, work neatly, and keep disruption to a minimum. We build systems that work well, last a long time, and fit your property perfectly.

When the installation is finished, we check the whole system, walk you through what we’ve done, and make sure everything works as it should with nothing left unfinished.

No shortcuts. No surprises. Just experienced professionals doing work you can trust, and service you’ll be happy to recommend.

Payment

We keep billing simple and convenient. Payment is due when your service or project is finished, and we’ve made the process as easy as possible.

Card on file (for convenience)

To make checkout easy, we keep a credit card on file for all customers. When your service or project is done, we process the card and email you a receipt. You don’t need to be home, wait for a call, or handle payment after the work is finished.

Your payment information is securely stored and processed through a PCI DSS Level 1 compliant provider, which is the highest level of PCI security standards.

Customer Portal (24/7 access)

Prefer to manage everything online? You can also log into our Customer Portal anytime to:

• View invoices and balances
• Make payments securely
• Review your service history

If you’d prefer to pay another way, just let us know in advance, and we’ll gladly accommodate.

Other accepted payment methods

• ACH (bank transfer)
• Check

We want the final step to be as smooth and professional as the rest of our work.

Long Term Partnership

We don’t think in terms of one-time projects. We build long-term relationships. For over 50 years, Green Turf has built a strong reputation by delivering consistent quality, reliable service, and care that keeps customers coming back for decades.

Many of our clients still use systems we installed 30 or 40 years ago, and they continue to trust us for upgrades, repairs, seasonal maintenance, and improvements. From proactive advice to ongoing support, our goal is simple: protect your investment, keep your system working its best, and be the team you can count on year after year.

For homeowners who want hands-off support, we offer ongoing service options to keep everything running smoothly, season after season.